already registered product

Hey S6bito0,

When and where did you purchase your headset? If your device is already registered to a different Razer account, it usually means that the device was previously owned, or it could be a counterfeit or gray market unit. What you can do for now is to request a refund directly from the seller. For future purchases, to ensure you receive a genuine and unused product, kindly consider buying your Razer devices from an authorized Razer store, which you can find here: https://www.razer.com/store-finder. Take care for now!

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