Ambient Awareness - When in use makes my devices malfunction/disconnect/reconnect continually | Razer Insider
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Hello,



PC set up - Chroma devices - Raptor/Huntsman Elite/Naga Trinity/Firefly/Nari Ultimate/Tomahawk ATX



Also connect Hue lighting and MSI Mystic but issue happens if these are connected or not.



I also use a powered USB splitter but, again, this issue happens is devices are run through that all plugged straight into the PC. PC power supply runs on 750w.



All Synapse 3 Chroma studio effects work fine but as soon as a activate AA all devices sporadically disconnect/reconnect continuously. The mouse lags and the roller switches to zoom rather than scroll and my keyboard loses key function and then only has a couple keys work which show special characters rather then their normal ones.



I have so far:



> Updated everything (Windows/Synapse/Nvidia)

> Run DISM and SFC

> Run CHKDSK

> Deleted TEMP folders

> Clean uninstalled Synapse / Removed all remnants of Synapse / Reinstalled Synapse and connected all devices individually to update and install.



Still the issue remains.



Any help at all would be much apricated, AA is the main reason I went with this set up :'(



Cheers



Tridddy
Tridddy
Hello,



PC set up - Chroma devices - Raptor/Huntsman Elite/Naga Trinity/Firefly/Nari Ultimate/Tomahawk ATX



Also connect Hue lighting and MSI Mystic but issue happens if these are connected or not.



I also use a powered USB splitter but, again, this issue happens is devices are run through that all plugged straight into the PC. PC power supply runs on 750w.



All Synapse 3 Chroma studio effects work fine but as soon as a activate AA all devices sporadically disconnect/reconnect continuously. The mouse lags and the roller switches to zoom rather than scroll and my keyboard loses key function and then only has a couple keys work which show special characters rather then their normal ones.



I have so far:



> Updated everything (Windows/Synapse/Nvidia)

> Run DISM and SFC

> Run CHKDSK

> Deleted TEMP folders

> Clean uninstalled Synapse / Removed all remnants of Synapse / Reinstalled Synapse and connected all devices individually to update and install.



Still the issue remains.



Any help at all would be much apricated, AA is the main reason I went with this set up :'(



Cheers



Tridddy




Hey Tridddy. Thanks for initiating this thread. I'm glad that you were able to perform series of steps in resolving/isolating the issue. Please send me a PM together with your Razer Synapse 3.0 logs so I can forward it to our Support Team or submit a case by clicking this link. Ensure to save the logs via Google Drive or to any online drive, then paste the link in your message.
Tridddy
Hello,



PC set up - Chroma devices - Raptor/Huntsman Elite/Naga Trinity/Firefly/Nari Ultimate/Tomahawk ATX



Also connect Hue lighting and MSI Mystic but issue happens if these are connected or not.



I also use a powered USB splitter but, again, this issue happens is devices are run through that all plugged straight into the PC. PC power supply runs on 750w.



All Synapse 3 Chroma studio effects work fine but as soon as a activate AA all devices sporadically disconnect/reconnect continuously. The mouse lags and the roller switches to zoom rather than scroll and my keyboard loses key function and then only has a couple keys work which show special characters rather then their normal ones.



I have so far:



> Updated everything (Windows/Synapse/Nvidia)

> Run DISM and SFC

> Run CHKDSK

> Deleted TEMP folders

> Clean uninstalled Synapse / Removed all remnants of Synapse / Reinstalled Synapse and connected all devices individually to update and install.



Still the issue remains.



Any help at all would be much apricated, AA is the main reason I went with this set up :'(



Cheers



Tridddy




Same here. Could you solve the problem? I also use a powered Motherboard USB 2.0 Splitter
RedSoldier44
Same here. Could you solve the problem? I also use a powered Motherboard USB 2.0 Splitter




Please send me a PM too. I'll be locking this thread now. Let's continue our conversation privately.
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