I apologize, I am from Russia and do not know English, I am making this post using an AI translator. Please bear with me if something is unclear.
The essence of the problem: when turning on the computer/after rebooting, Windows did not automatically detect the dongle plugged into the front USB Type-C port. It would only be recognized if I unplugged it and plugged it back in. While trying to find a solution, I came across others with the same issue—whether they plugged the dongle into the back of the motherboard, a USB extension cable, or a USB-C to USB-A adapter, the problem was the same: it would only be recognized after being unplugged and reinserted.
My model is the Razer Barracuda X (RZ04-04430100), and I’m using Windows 11 (though I don’t think it matters whether it’s 11 or 10). I believe this solution could work for other models with similar issues.
I’m not an expert, so I’ll explain it in my own words. As I understand it, the issue lies with Windows, specifically the "Fast Startup" feature. Here’s what I did step by step:
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Control Panel => Power Options => Choose what the power buttons do => Uncheck the box for "Turn on fast startup (recommended)" => Click "Save changes" at the bottom.
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Restart the computer.
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Disable a similar feature in your BIOS, if it exists (mine did). My motherboard is the Asus ROG Strix B550-I Gaming. Save the changes and restart.
Now everything works for me. My computer is relatively modern, and I didn’t notice any dramatic difference in boot speed, though if you timed it, there might be a difference of 1-2-5 seconds. But I don’t care about those few seconds.
P.S. I was a huge fan of Razer, and it deeply upsets me that a company of this scale couldn’t help its customers solve such an issue. What’s even more frustrating is that it doesn’t seem like they even tried. The problem has been around for 3 years, and I haven’t found any solution offered by Razer, either back then or now.
On the support page for my model, there is no information about this. There are no consolidated responses from Razer representatives about steps that have helped, even temporarily, different users. At the same time, there are tons of reports about this issue, and it’s clearly a widespread problem. Overall, I absolutely love Razer products, even with their outrageous prices here in Russia, but I’m equally disappointed by the quality of their customer support.