Are the guys from the support actuallly reading the tickets? | Razer Insider
Question

Are the guys from the support actuallly reading the tickets?

  • 8 December 2023
  • 1 reply
  • 41 views

My Viper Ultimate stopped charging. It took ages to assert that it was indeed defective. I was asked to contact the reseller (Amazon marketplace) and we redirected to Razer. When writing this in the ticket the support asked me again to contact the reseller repeated that the reseller was actually redirecting me to Razer and I got a new anwser.

 

Guess what?

 

Yes of course they asked me to contact the reseller but even better this time, they are talking about a different mouse model.

 

Guess I won’t be looking at Razer Blades anymore because what’s annoying with a mouse would be excruciating when you $4000 laptop is broken and you have to engage a tiring chat with the support.


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1 Reply

Hello rushheavenDarkSalmon171,

I’m sorry to hear about the experience. Please PM me your ticket number so I can review your case history and coordinate with our Support Team. I look forward to your message. Have a good one!

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