Hi all,
I'm trying to top-up oneiric shards in Honkai Star Rail with Razer Gold but I'm unable to do so as I encounter this "There was an unexpected error. Please reload the page and try again" issue at the 2-FA page when completing the payment.
I noticed a lot of people are experiencing the same issue too, any luck with your progress? I'd appreciate some help here :(
I tried using backup codes, but unfortunately I also need to go through the 2-FA page and its not working.
Best answer by Razer.Aero
Hey guys!
I’m her eto help. Please try to submit a ticket or chat with Razer Gold Support Team via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time and provide the following information to the team to reset your account OTP.
1. Registered email:
2. Razer ID :
3. First Name:
4. Last Name:
5. Birthdate:
6. Mobile phone number:
7. Billing address:
After submitting it, PM me your ticket number so I can call their attention to your case. Have a good one!
*Thread locked to curb conversation to PM.
Hi Razer I’m currently experiencing the same thing I tried logging out and logging in to my account and whenever I am in the 2 way authentication to get OTP from text I am getting this error message saying there’s an expected error please assist.
hi razer im currently having the same problem with them can you guys even reply on support.
razer actually sucks with support, im also experiencing the same problem but no help. it feels like i just got my money robbed
Hey razer please help me too I'm currently having the same problem with them
Hey guys!
I’m her eto help. Please try to submit a ticket or chat with Razer Gold Support Team via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time and provide the following information to the team to reset your account OTP.
1. Registered email:
2. Razer ID :
3. First Name:
4. Last Name:
5. Birthdate:
6. Mobile phone number:
7. Billing address:
After submitting it, PM me your ticket number so I can call their attention to your case. Have a good one!
*Thread locked to curb conversation to PM.
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