Attempt to Top-Up with Razer Gold Failed. "There was an unexpected error. Please reload the page and try again" | Razer Insider
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Attempt to Top-Up with Razer Gold Failed. "There was an unexpected error. Please reload the page and try again"

  • September 10, 2024
  • 9 replies
  • 761 views
S

Hi all,

 

I'm trying to top-up oneiric shards in Honkai Star Rail with Razer Gold but I'm unable to do so as I encounter this "There was an unexpected error. Please reload the page and try again" issue at the 2-FA page when completing the payment. 

 

I noticed a lot of people are experiencing the same issue too, any luck with your progress? I'd appreciate some help here :(

 

I tried using backup codes, but unfortunately I also need to go through the 2-FA page and its not working.

 

Best answer by Razer.Aero

Hey guys!

I’m her eto help. Please try to submit a ticket or chat with Razer Gold Support Team via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time and provide the following information to the team to reset your account OTP.

1. Registered email:
2. Razer ID :
3. First Name:
4. Last Name:
5. Birthdate:
6. Mobile phone number:
7. Billing address:

After submitting it, PM me your ticket number so I can call their attention to your case. Have a good one!

*Thread locked to curb conversation to PM.

flimfloop
Razer.Aero
This topic has been closed for replies.

9 Replies

S
  • Skylarngel
  • Author
  • Insider Mini
  • September 10, 2024

FYI, I have submitted a ticket to the support team but no reply yet.

Razer.Aero
ONYXLightHotPinksmart548

Hi Razer I’m currently experiencing the same thing I tried logging out and logging in to my account and whenever I am in the 2 way authentication to get OTP from text I am getting this error message saying there’s an expected error please assist. 

 

 

Razer.Aero
Queueuuuuuu
  • Queueuuuuuu
  • Insider Mini
  • October 31, 2024

hi razer im currently having the same problem with them can you guys even reply on support.

 

Razer.Aero
Y
  • Yuriush
  • Insider Mini
  • November 1, 2024

is your problem solved?

Razer.Aero
Queueuuuuuu
  • Queueuuuuuu
  • Insider Mini
  • November 1, 2024

Nah, I'm still waiting for there response

 

Razer.Aero
Yellowbyteinteractive822

razer actually sucks with support, im also experiencing the same problem but no help. it feels like i just got my money robbed

Razer.Aero
leetDesertSandegg636
P

Hey razer please help me too I'm currently having the same problem with them

Razer.Aero
imsohandsomemyman

Me too razer help us

Razer.Aero
Razer.Aero
Forum|alt.badge.img
  • Razer.AeroRazer Support
  • Razer Support
  • Answer
  • November 13, 2024

Hey guys!

I’m her eto help. Please try to submit a ticket or chat with Razer Gold Support Team via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time and provide the following information to the team to reset your account OTP.

1. Registered email:
2. Razer ID :
3. First Name:
4. Last Name:
5. Birthdate:
6. Mobile phone number:
7. Billing address:

After submitting it, PM me your ticket number so I can call their attention to your case. Have a good one!

*Thread locked to curb conversation to PM.

flimfloop
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