Hi,
I encountered a weird problem with my “BlackShark V2 Pro 2023” (or better its software).
When I’m starting certain (steam) games and have a 4th audio source playing in the background, the audio gets distorted. It’s hard to describe but the volume ramps up heavily, then drops out and ramps back up and crackles during those phases.
Example: I open 3 random VLC videos, pause them and leave the window open in the background (while the game is running of course). I then open spotify and start playing a song → instant distortion, bug appears.
If I pause the song, it goes back to normal. Same thing with Firefox Tabs open on the background.
It seems very specific and it only happens on a few games. But I’ve never experienced this with any other device or software. So it definitely a Razer bug (maybe the dongle?).
In terms of trying to fix it. I tried everything…
With or without Razer Synapse (also the Beta), turned Razer Services on and off, audio enhancement and exclusive mode on/off, reinstalled Synapse. Basically everything mentioned in the troubleshooting guide from Razer and what you can find googling