automatic profile switch problem, button plate does not change

Hello everyone,
How are you?
I have some problems :
1- I have a desktop profile and a warzone but it doesn't change automatically (however the game is linked)
2- I want to change the plate from 7 to 12 buttons but the 12 buttons is not detected in the software, I bought another one but nothing
look at https://prnt.sc/1ryg3qo doesn't working