AWFUL SUPPORT - RUN AROUND AND NO ANSWERS | Razer Insider
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AWFUL SUPPORT - RUN AROUND AND NO ANSWERS

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  • Anonymous

I thought I had a wonderful service agent via the live chat - tried to help and finally got an order placed after nearly an hour trying to create an account and sign up.

Placed my order and asked about the discount that is ON THEIR WEBSITE.  Even sent a screenshot. Support person agreed I should have gotten the discount.  He said he would submit a ticket to have it addressed and get me my discount/refund of that amount…..All I get is email from a new service agent each flipping time, each one asks for more information and each one says “I’ll get this resolved” and there’s the threat of “if you don’t respond, we’ll mark this as resolved and close your case”.  

They even asked me in an email what my email was!  

WORST CUSTOMER SERVICE & ARGUABLY FRAUDULENT ADVERTISING.  They offer $30 if you spend more than $140.  I spent $200 before tax and no discount, no refund, not flipping help.  I sent a screenshot. IT’S ON THEIR WEBSITE.  I’ve had at least 7 conversations - I’m so tired.  I hope you’re happy Razer.

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2 Replies

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  • Anonymous
  • 0 replies
  • January 2, 2025

Razer has a page advertising a discount, says they have superior service, but do nothing to honour that.

 

Still waiting for one of the 5 agents that I wrote to and who promised resolution to actually refund me my discount.  

 

The amount of personal information I gave to set up my account and make a purchase is surely more than what I’m waiting for in refund $$$   

 

JUST AWFUL CUSTOMER SUPPORT.  A new freaking agent with every email...and every email they threaten to close your inquiry if you don’t respond ASAP.  Just awful experience.

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • 3302 replies
  • January 3, 2025

HI JB-Bae-B,

Thank you for sharing your experience here regarding the discount issue with our Support Team. I understand this has been frustrating for you, and your feedback is important to us. I recognize you’ve had multiple interactions without a satisfactory resolution, and I appreciate the patience you've shown. To expedite this matter, I’ve informed the team handling your case and relayed your concerns here. Thank you for your understanding, and I look forward to getting this sorted for you.

*Thread locked to curb the conversation to PM.

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    alcuin02
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