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backup codes

  • May 3, 2025
  • 1 reply
  • 60 views
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Hello Razer Support,

I have lost access to my 2FA (authenticator app) and cannot log into my Razer Gold account. Unfortunately, I no longer have access to the backup codes either. 

Could you please help me disable or reset the 2FA so I can access my account again?

Here are my details:
- Razer ID / Email: [Noorulhadikazemi8970+3@gmail.com]

I lubricate the new backpack codes. My good backup code was 11772875

This topic has been closed for replies.

1 Reply

Razer.ScarletRouge

Hey there, alugh!

 

I understand that you don't have access to your backup codes. No worries, let me help you! Please send me a PM together with the following details for verification purposes:

 

1. Serial number of a registered product on the Razer ID:

2. Email address that is associated with Razer ID:

3. Date of Birth:

4. Full Name:

5. Phone number:

6. Billing address:

 

I am looking forward to your response! Thanks!

 

*Thread locked to curb conversation to PM.

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