Bad reception GSM, bars flicker off and on, getting a replacement question | Razer Insider
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So I have been dealing with support over five days about my bars flickering in and out of reception, as well as the inability to reconnect quickly in areas and buildings where my connection on other phones was slight, but the razer phone 2 struggled to maintain. I would have to reboot the phone constantly. Now the first half of my emails to support a week ago had general replies with no link to where the my actual support replies were going...., then finally I told them to add my email to the support chain, which took another day... so excuse my frustration because it was about an email a day to get the RMA for several days before I actually received a resolution. So after the laborious process of 4 hours of troubleshooting, resetting my phone, they are requiring me to ship back the phone first prior to receiving a new phone. Support offered no idea how fast I will receive the new phone. So I will be without a phone, and being that I work in support myself, this will be tough. Because the support process took a long time, I now cannot return the phone.



I did reply with a question, but am afraid it will take another day to receive a reply. The live chat doesn't appear to be connecting now. and Razer offers no human to talk to on the product over the phone.





Please someone tell me there is light at the end of this tunnel. How fast will I get the replacement? I love the phone...but now I have to trust that I will hopefully at some point receive a replacement?



J
I can only imagine how frustrating this has been for you. Please allow me to help you out. PM me your case number so I can look into what's going on. I'll do my best to try to speed things up for you.
Hi Sorry for the late reply, was dealing with various other things over the weekend. I'd really appreciate any additional help you can give here.



I have now received a reply stating that I am able to get an advanced replacement stating that there is a mandatory deposit of unknown amount.. Again and again, there is not enough information in these emails like how much the advanced deposit is to make a sound decision. Now I have to submit a request for refund once the deposit is made, leaving me out of the original cost of the phone, and an additional unknown amount. Judging by how long each email takes, that I will have to pay an unknown amount of money and just to resubmit for a refund, all of this taking an well...unknown amount of time. This is information that could have been sent days prior so I can either make a choice to get a refund from the reseller, and Razer's method of returns support.



I'd appreciate any relief here as I am a dedicated Razer user, having two of your gaming mice, three Kraken Headsets, an Orbweaver Chroma and now the Phone 2.



Jay
editech
Hi Sorry for the late reply, was dealing with various other things over the weekend. I'd really appreciate any additional help you can give here.



I have now received a reply stating that I am able to get an advanced replacement stating that there is a mandatory deposit of unknown amount.. Again and again, there is not enough information in these emails like how much the advanced deposit is to make a sound decision. Now I have to submit a request for refund once the deposit is made, leaving me out of the original cost of the phone, and an additional unknown amount. Judging by how long each email takes, that I will have to pay an unknown amount of money and just to resubmit for a refund, all of this taking an well...unknown amount of time. This is information that could have been sent days prior so I can either make a choice to get a refund from the reseller, and Razer's method of returns support.



I'd appreciate any relief here as I am a dedicated Razer user, having two of your gaming mice, three Kraken Headsets, an Orbweaver Chroma and now the Phone 2.



Jay




I'll do what I can to get this sorted out sooner rather than later. But I'll need that case number sent via PM.
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