Bad reception GSM, bars flicker off and on, getting a replacement question

So I have been dealing with support over five days about my bars flickering in and out of reception, as well as the inability to reconnect quickly in areas and buildings where my connection on other phones was slight, but the razer phone 2 struggled to maintain. I would have to reboot the phone constantly. Now the first half of my emails to support a week ago had general replies with no link to where the my actual support replies were going...., then finally I told them to add my email to the support chain, which took another day... so excuse my frustration because it was about an email a day to get the RMA for several days before I actually received a resolution. So after the laborious process of 4 hours of troubleshooting, resetting my phone, they are requiring me to ship back the phone first prior to receiving a new phone. Support offered no idea how fast I will receive the new phone. So I will be without a phone, and being that I work in support myself, this will be tough. Because the support process took a long time, I now cannot return the phone. I did reply with a question, but am afraid it will take another day to receive a reply. The live chat doesn't appear to be connecting now. and Razer offers no human to talk to on the product over the phone. Please someone tell me there is light at the end of this tunnel. How fast will I get the replacement? I love the phone...but now I have to trust that I will hopefully at some point receive a replacement? J