Barracuda X 2021 dongle stopped working | Razer Insider
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Barracuda X 2021 dongle stopped working

  • November 29, 2022
  • 7 replies
  • 3030 views
D
The USB-C dongle for my Razer Barracuda X (2021) has suddenly stopped working. What happens:
  • USB-C dongle plugged in: Windows detects and labels the audio device as "Razer Barracuda X" (even if headset off). This can be opened in sound control panel and Windows registers it as outputting sound (but no mic) even though no sound is comes from the headset.
  • AUX cable plugged in: Works as intended.
What I've tried:
  • Downloaded:
    • Razer Synapse,
    • Razer Headset Pairing Utility,
    • Razer Appengine - THX Spacial audio,
    • Realtek audio console,
    • Barracuda X Firmware updater.
  • Razer Barracuda X Firmware updater: Launched as admin, plugged in dongle and cable, software shows as working, notes that update is needed (Headset version = 1.4.0 (Latest 1.4.0), Dongle version = null (Latest1.4.0)) and begins updating only to stop repeatedly at 90% until finally returning "Pairing failed."
  • Razer Headset Pairing Utility: Launched as admin, plugged in dongle and cable, software normal, returns "Pairing failed."
  • All firmware and drivers are up to date. Relatively new computer with no bloat, etc. Relatively new headset (April) with no physical damage.
Can anyone advise on what else I can do? I don't want to waste money buying a new one, especially if this is a common occurrence. Buying a new dongle is inaccessible and almost half the price of a entirely new Barracuda X (In Australia). Thanks.
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7 Replies

R
I have the same situation, I also tried a lot of things while using 3.5. Nothing helps.
FiszPL
Vanguard
Forum|alt.badge.img+1
  • FiszPL
  • VANGUARD
  • 7230 replies
  • December 5, 2022
I'd try clean synapse reinstall with Razer drivers removal:
  • Uninstall Synapse
  • Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
  • Then restart your PC
  • After reboot install Synapse again (as administrator).
I'd also check the dongle on other PC - is it properly recognised - if yes, then I'd try pairing utility one more time.
D
1 person likes this
  • D
    dailyIrissecret511
R
Did. It didn't help. It doesn't work on another computer either. Very bad connection at the beginning, then does not catch at all.
Y
  • YanuCH
  • Insider Mini
  • 1 reply
  • July 12, 2023

I had the same issue. What worked for me was, i turned on the Headset and pressed 3 times on the Power button to go from BT, with Sh*t connection, to 2.4 Ghz hyperspeed.

M

I had this same issue but I found this pairing tool under the support website and it fixed it!! https://rzr.to/BDpS3L

 

gotadeathadder421
1 person likes this
  • gotadeathadder421
    gotadeathadder421
D
  • dqualk7
  • Insider Mini
  • 1 reply
  • December 18, 2023

My solution: I use bluetooth to connect my headset to my laptop. If I will be using my mic (which isn’t so often), I just unplug and plug back in my dongle and it works. But having it connect via bluetooth means I do not have to unplug and replug very often. Hope this helps. 

gotadeathadder421
MyUsernameIs3pic wrote:

I had this same issue but I found this pairing tool under the support website and it fixed it!! https://rzr.to/BDpS3L

 

Thank you so much, I couldn’t find a fix anywhere at all, this immediately helped. I don’t have an Razer outlet nor a service center in my country, I thought it was over for me lmao. Thanks again!!

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