Barracuda X Dongle Doesn't Work

Hello, I bought a Barracuda X 2021 a month ago and I was very happy with it until recently it just suddenly stopped working. I came back and booted up my pc to find that my headset wasn't working. The blue connection dot lights up without blinking so I guess it connects to the dongle but it doesn't play the beep boop sound it makes when powered up or down. So it doesn't work with the pc. I tested it with my phone as well and no luck there either. I reinstalled my audio drivers and even tried the Razer Headset Pairing Utility but it keeps telling me to power down the headset despite it being turned off. So I guess the dongle is broken. It also doesn't recognize the dongle being plugged in unless I use the USB-A adapter with it. In hopes of this being a software issue: is there any way to fix this? If not I am just going to send it to the service.