Barracuda X mic not muting when pressing mute

Hi nifty404,

I understand the microphone still picks up sounds even if the mute button is being pressed. Is the issue consistent across all devices and applications? Does the problem persist when using it in wired or wireless mode, or is it both? Have you made any recent changes to your audio settings or device? Have you installed or updated any software recently that might affect audio functionality? To isolate the problem, please try the steps below:

1. Physically examine the mute button for any visible damage or sticking.
2. Press the mute button multiple times to determine if the issue persists.
3. Try conencting the headset to another device (e.g., another computer, console, or smartphone) to rule out device-specific issues.

​​​​​​​Please PM me your headset’s serial number and proof of purchase so I can check for replacement options. Save the shareable files via any online drive account listed here. I hope to hear from you soon.

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*Thread locked to curb the conversation to PMs.