Basalisk X Hyperspeed Firmware Updater Not Updating | Razer Insider
Skip to main content
Question

Basalisk X Hyperspeed Firmware Updater Not Updating

  • December 8, 2024
  • 1 reply
  • 72 views

I’m just writing a thread, just in case the PM I sent as instructed in this other thread 

https://insider.razer.com/razer-support-45/basilisk-x-hyperspeed-firmware-update-stuck-for-20-hrs-61939

Doesn’t lead to anything.

But it’s basically the exact same issue.  I’ve left it running for hours upon hours (overnight until the next afternoon/ afterwork and the updater still says 0% and no sign of making any progress.)

I’m kind of frustrated because the mouse seems to disconnect every 2 or 3 minutes I’ll be playing a game then I can’t move my cursor for 30 or 40 seconds before it finally “reconnects” and starts to work again.  Granted it’s connected via USB and the ports work for everything else. It appears to be just the mouse that’s choosing to not cooperate.

Please advise what should be done.
I can provide the mouse’s SN# via PM if needed like stated in the Thread I mentioned above.

Did this topic help you find an answer to your question?

  • Insider Mini
  • February 4, 2025

My Basalisk Hyperspeed just stopped connecting to the dongle today, found this thread and many others.  My issues is that I’ve launched the Firmware Updater, I plug in the dongle and the computer recongizes it.  The green “Update” button goes from grey to bright green… but it will not acknowledge I am clicking the button.  Tried doing it from different USB ports, and relaunching the app, restarting the laptop.  Same problem.


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings