Basilik X hyperspeed pointer does not move | Razer Insider
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Question

Basilik X hyperspeed pointer does not move

  • June 27, 2025
  • 1 reply
  • 8 views
daniel.dlds

I have a basilik x hyperspeed that is in a computer I don’t use much. The other day I went to use the computer and the mouse pointer does not move. I tried 2.4GHz and bluetooth.

I have an identical mouse on another computer that gets the same amount of use, and that one works. The batteries are new.

I am on windows 10 and 11. I installed the synapse app from razer to check the mouse connectivity. I was able to pair it with bluetooth and see it on the synapse app. But the pointer does not move.

What can I do ?

Thanks,

Regards

 

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    1 Reply

    Razer.Ten
    • Razer.TenRazer Support
    • Razer Support
    • 379 replies
    • June 27, 2025

    Hey ​@daniel.dlds,

    Can you test the mouse on another computer to see if the issue continues? Please also send me a PM with the serial number so I can verify it in our system and check for applicable workarounds that might address the sensor issue.

     

     

    *Thread locked to curb conversation to PM. 

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