1. reinstall synapse 3
2. delete basilisk driver from device manager.
3. restarted pc after done 1 and 2.
4. tried plugging into 5 different USB ports
![](https://uploads-us-west-2.insided.com/razer-us/attachment/532426_3ec1295f77a1588f2abd78b049237e8d.png)
However, i noticed that when plugging into new USB port, there is 1 driver that failed to install, "Razer control device" failed to install. i have tried searching manually for this device, but i am not able to find any solution to this.
Is there anyone that encountered such problem and manage to fix it ? Please advise. Thank you.