Basilisk v3 mouse not scrolling | Razer Insider
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Basilisk v3 mouse not scrolling

M
Updated drivers, cleaned wheel, exited synapse, tried a diff computer/usb port. my old non razor mouse still works fine, any other ideas/steps I could take to get working? Was working fine this morning then i go to park with kids and come back and its no longer scrolling, left/right/center click work.
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    2 Replies

    -Mr.Nobody-
    • -Mr.Nobody-
    • Insider
    • 607 replies
    • June 18, 2022
    MOISSANITEheadPink409
    Updated drivers, cleaned wheel, exited synapse, tried a diff computer/usb port. my old non razor mouse still works fine, any other ideas/steps I could take to get working? Was working fine this morning then i go to park with kids and come back and its no longer scrolling, left/right/center click work.
    Have you tried reinstalling the driver from the device manager / How to clean reinstall synapse?
    Veteran Fan Boyzzzzzz I guess
    Razer.Zionzedd
    MOISSANITEheadPink409
    Updated drivers, cleaned wheel, exited synapse, tried a diff computer/usb port. my old non razor mouse still works fine, any other ideas/steps I could take to get working? Was working fine this morning then i go to park with kids and come back and its no longer scrolling, left/right/center click work.
    This is highly likely a hardware issue if it persists on multiple PCs. I can start a case and forward it to the RMA Team for a replacement request. Providing the serial number of your mouse through PM will be a great start. *Thread locked to curb conversation to PM.
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