Hello. I have a basilisk V3 pro and since first day the scroll down seems to fail a lot and if I wobble de mouse when it doesn't work the sensor detects it and works. I've seen online that it's a problem on all V3 pro basilisk. Is there any solution. I love the mouse and I know if I return and they'll give me a new one with the same problem!! Help!
basilisk v3 pro wheel scroll
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- Razer Support
Hello thebodycount,
Is the scroll wheel hard to turn or stuck in a certain way? Does the issue persist with the Razer Synapse closed or disabled? Let’s isolate the issue by performing the troubleshooting laid out below:
- Please make sure the mouse is directly connected to your PC USB port and not to a USB hub.
- If it's already connected directly to the computer, try a different USB port.
- Let’s check if any software is causing the issue. Try to close or disable the Razer Synapse 3 and check if the problem happens.
- If the issue persists without Synapse, try to uninstall the mouse drivers here.
Feel free to PM me the device serial number if you need further assistance. All the best!
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