I've previously encountered the issue where the mouse doesn't turn on. As often as it happens, and it does happen often, I've always been able to remove the batteries for a few moments re-place those same batteries and continue to use the mouse until I inevitably would encounter the same issue later on. Annoying but bearable. Now my mouse has completely stopped working. I've done all the troubleshooting and have determined that the recurring issue was this time terminal. I've enjoyed using the mouse, despite its flawed production, along with my razer black widow mini keyboard and my razer nari headset. I'm aware that the mouse's warranty has expired but I want to know if Razer will replace a product which obviously was malfunctioning from a production flaw.
Basilisk X Hyperspeed not turning on with new batteries
This is actually funny. After starting a support inquiry the automated message which addressed me as 'name’, asked for proof of purchase and a video of the malfunctioning product among other things. First, the mouse I use was a gift and I've been using it for years, so there's absolutely no way I can document purchase of the mouse other than fact that I'm holding it. Still I have been encountering THE SAME ISSSUE that others have with their basilisk deciding just not to work at times. Second, I'm not wasting time videoing a mouse not working. Sorry just won't happen. Razer should be aware of this problem with their Basilisk X Hyperspeed, Reddit certainly is aware.
Also, as an added eye roll from this company… the automated message that I'd had to fish out of my spam folder gave me 24 hours to reply with the things I just described. After which it assumed my problems were magically resolved.
I've previously encountered the issue where the mouse doesn't turn on. As often as it happens, and it does happen often, I've always been able to remove the batteries for a few moments re-place those same batteries and continue to use the mouse until I inevitably would encounter the same issue later on. Annoying but bearable. Now my mouse has completely stopped working. I've done all the troubleshooting and have determined that the recurring issue was this time terminal. I've enjoyed using the mouse, despite its flawed production, along with my razer black widow mini keyboard and my razer nari headset. I'm aware that the mouse's warranty has expired but I want to know if Razer will replace a product which obviously was malfunctioning from a production flaw.
mate, i was having the same issue as you, intermitted the mouse would just d/c from the 2.4 dongle. i would then either have to turn the mouse off then on again or reinsert the battery to get it going again. it started happening more and more often, e.i in between COD games it would just d/c while in the lobby. it wasn't anything to do with the power saver timing. yesterday, it just died completely.
i rarely use the mouse in BT mode so i dont know if it was having the similar issues on BT mode.
anyway, i opened up the mouse (1 screw under the bottom feet nearest to your wrist, 3 screws under the whole label itself, the screws are an odd hex shape) then pushed down on the wire tabs that connect from the battery terminals to the board. so far its connected with a stable connection.
i love this mouse, its a perfect fit for me. i was surprised its discontinued and has been replaced by one twice the retail price of the X when it was new.
This is the way to do it, I just unscrewed and pressed down on every connector. Almost immediately after I put the battery back in, lights turned on everything worked. If you experience this issue, give it a shot. And btw - the screwdriver I used came with a $5 eye glass repair kit (that had a bunch of tips). Thank you
I've previously encountered the issue where the mouse doesn't turn on. As often as it happens, and it does happen often, I've always been able to remove the batteries for a few moments re-place those same batteries and continue to use the mouse until I inevitably would encounter the same issue later on. Annoying but bearable. Now my mouse has completely stopped working. I've done all the troubleshooting and have determined that the recurring issue was this time terminal. I've enjoyed using the mouse, despite its flawed production, along with my razer black widow mini keyboard and my razer nari headset. I'm aware that the mouse's warranty has expired but I want to know if Razer will replace a product which obviously was malfunctioning from a production flaw.
mate, i was having the same issue as you, intermitted the mouse would just d/c from the 2.4 dongle. i would then either have to turn the mouse off then on again or reinsert the battery to get it going again. it started happening more and more often, e.i in between COD games it would just d/c while in the lobby. it wasn't anything to do with the power saver timing. yesterday, it just died completely.
i rarely use the mouse in BT mode so i dont know if it was having the similar issues on BT mode.
anyway, i opened up the mouse (1 screw under the bottom feet nearest to your wrist, 3 screws under the whole label itself, the screws are an odd hex shape) then pushed down on the wire tabs that connect from the battery terminals to the board. so far its connected with a stable connection.
i love this mouse, its a perfect fit for me. i was surprised its discontinued and has been replaced by one twice the retail price of the X when it was new.
I almost put a hole in my mouse as the place where you put your battery under the battery theres this black thing so i got a screwdriver and push it down somehow it works with a hole in it so just push it down and it might work
I’ve had nothing but problems with my Basilisk hyperspeed it cannot maintain a connection, I have tryed every darn thing on the internet to stop from disconnecting, yes even the power saving ‘fix’ which didnt fix anything, now it just stopped working in the middle of a game session and wont turn on at all, everything is up to date, my spare mouse works fine (a $20 Logitech keyboard and mouse combo) Customer service ignore any request even after sending proof of purchase back when i started having problems and after no response i gave up and got used to using a $120 sub-standard piece of trash, Never buying anything Razor again this stuff is hot garbage and so is their customer support.
This mouse is a complete piece of garbage, it has never worked properly and always kept turning itself off until one day after about 12 months it just stopped working totally. Razor support is a joke and the company sells trash products and then hides when their cheap trash doesnt work, never ever buying anything Razer again.
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