Anyone else experienced similar recently and have a resolution. Previously the battery had lasted months.
This is exactly the same problem I have with mine, glad I’m not the only one.
It's been working okay for years, and since last month or two I need constantly change batteries, also sometimes it doesn't wake up from stand-by and the only way to make it working is to remove the battery for a couple of seconds and then insert again.
I’m not so sure, but it looks like it happened after a major windows update, maybe after w10 22h2. I tried everything, also on w11 but with no success.
BTW I'm on the latest firmware v1.02.00_r2
same problem. I have this mouse for about 15/mo., the first 6 months I changed the battery 2 times and after that it got where I am in the present, changing the battery every week, I've tried every brand of batteries and with all is the same, I would not recommend anyone to buy this mouse just because of this really anoying problem.
Same problem!!! I use Energizer Ultimate Lithium batteries and they last less than a month!!
WTH Razer!?
Hope an answer is out there
Was this solved, and if so, how? Having the exact same problem. I make do by re-inserting the battery a couple of tjmes. Every now and then, it picks up again and I can work with it the entire session (as long as I don’t let the laptop go to sleep).
I highly suggest Razer do something about this because I will never buy another product from them again if it persists
I have the same issue as well. I have it for 2 years and as soon as the warranty went off, this issue happened. I pop off the battery just to “reset” it, turning the mouse on and off, but the only solution, which is not a solution at all, is to put another new battery, that will help for a day or two. I always turn off my mouse when I don’t use it.
I believe that Razor must withdraw this product from the market, since it is generating a tremendous amount of hazardous waste from all those batteries, and is making the users buy more and more batteries just to keep their mouse running. They should refund all users of this product!
I changed the batteries like 3 times in the first 8 or so months I had this mouse. For well over a year though, it has been completely sporadic, sometimes lasting a week, sometimes a new battery won’t fix the problem, but nearly every time I can get more use out of the mouse by quickly popping the battery out and back in. It’s extremely annoying though, and I probably (definitely) should’ve gotten a new mouse at this point.
Has anyone had any luck solving this? I’m having the same difficulty. I bought this mouse before heading overseas to a relatively remote place. The first year was fine, changed the battery once, since then I’m lucky to get a week, sometimes less than a day. I don’t have access to the highest quality batteries, but even when I get my hands on them, the problem remains…
Is Razer doing anything about this?
I go through so many batteries that accounting made me write an explanation letter to our grant auditors.
I just ended up selling mine... The lack of feedback related to the issue regardless of the price and the profile of the company was pretty annoying. Good thing that I bought mine on a black Friday deal and managed to sell it for the same price I bought it for.
Given the fact that I was using it as a productivity mouse, I find that the Logitech MX master 3 is centuries ahead in terms of features, comfort and battery life (even though rechargable)
Alright, so, today I am putting in a fancy expensive spanking new battery in and I will be posting updates weekly on the battery percentage and the hours used. I have set up the Power saving slider at 5 minutes and the DPI is set to 1800
Thanks for sharing your concern here. Can you PM me the case number so I can check its progress and raise and coordinate with the relevant team to know our options?
I've had a Basilisk X Hyperspeed for 15 months now. In the last 2 weeks or so, it feels like it is draining the battery super fast or at least the hardware thinks it is. I just put in a new Duracell AA a week ago, as the low battery message was appearing and 5 days later I got the same message. I put in another fresh battery yesterday and today the low battery message appeared again. I've tried the Razer support guidance about checking the firmware is up to date and that Windows (11 in my case) is up to date and they were already up to date. I usually connect using 2.4ghz wireless rather than bluetooth but when following the support procedure for checking firmware it said to connect via BT. When I did I noticed the PC telling me battery was at 13% despite only being put in the previous day.
Anyone else experienced similar recently and have a resolution. Previously the battery had lasted months.
Same issue with my mouse. I keep on cycling the rechargeable cells and it almost always show less than 10-20% even if it is fully charged. I bought four different brands of rechargeable batteries but exactly same results. I use it for work so I have to keep a spare cell in my bag all the time. First time I spent that much money on a “branded” mouse and got this, lolz. I guess its better to buy a 20$ mouse, since just the price is premium not the product. By the way, now I am having the scroll wheel jumping issue with this mouse. Time to look for another one (definitely not a Razer one).
I have the same issue here! I have already replaced two Duracell batteries in one week. The last one went to 5% after two days of use. Is there any solution? Or should we just throw that trash mouse away and buy a different brand?
same here… it started after a couple weeks after I bought. After seeing this thread, I am gonna send it to warranty...
Started facing the same issue recently. For 2 years the mouse worked fine though.
Same issue here! I already replaced two duracell bateries in one month. The draining speed of batteries is impressive!
I have the same problem. I try a lot of batteries and I see that the battery runs out very quickly. I can't use the mouse because of plugging and unplugging. I bought the same mouse for the second time because I liked the mouse ergonomics. But I can't stand it anymore. I'm tired of changing batteries and it always fails me. Please help me also.
same problem.
Same issue here
Same - Razor Basilisk V3. 1st battery drained in a week. 2nd new battery put in yesterday and already down to 60%. My Logitech lasts literally like a year.
I am facing the same issue with Razer V2 hyperspeed. This is frustrating.
exact same problem. Anyone found a solution?
Same with mine! What a piece of garbage! I noticed the problem is that when my laptop is in idle state, the mouse still keeps blinking. Leading me to believe that it’s still draining the battery from the mouse!
We want a RECALL AND A REPLACEMENT RAZER!
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