Battery starts discharging while I am charge the phone | Razer Insider
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Battery starts discharging while I am charge the phone

  • March 12, 2019
  • 3 replies
  • 37 views
P
I have had my phone for nearly a year, but for about a month now I have had problem while charging. It doesn't happen every time but it happens a lot. When I plug the charger in it starts charging but then stops and then starts again. This continues until the battery reaches 0 % and turns itself off. Serveral times no I have woken up to find my phone switched off and my alarm has not gone off. Can anyone help me solve this issue ?
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3 Replies

R
  • Razer.RedPanda
  • Guardian of the Forest
  • March 14, 2019
Hello there! Have you tried using another cable to charge your Razer Phone? If you haven't please do and let me know how it goes.
P
I have tried different cables and chargers and a power pack. It does not happen all the time and I think it happens more often when the phone is around the 15% mark, and the phone warns you the battery is low. I have contacted razer support and they have asked me to try a few things, which I am currently doing.
R
  • Razer.RedPanda
  • Guardian of the Forest
  • March 17, 2019
Thanks for the update. Please let me know how the troubleshooting goes.
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