dongle suddenly stopped working
i tried: updating the firmware and headphone drivers.
restarting pc.
pairing utility. doesn’t work because usb not recognized.
its not the usb port, it still doesn’t work on another pc,
bluetooth works, dongle doesn’t.
any help is appreciated. :))
Question
blackshark v2 hyperspeed dongle "usb device not recognized"
This topic has been closed for replies.
- Razer Support
- 3395 replies
Hi BitterLemonroadaero782,
It seems like you've already attempted several troubleshooting steps, but the dongle for your Razer BlackShark V2 HyperSpeed is still not working across multiple systems. To assist you, PM me your headset serial number and proof of purchase so I can verify its warranty. Save the shareable files via any online drive account listed here. I hope to hear from you soon.
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