Blackshark v2 hyperspeed dongle "usb device not recognized" | Razer Insider
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Blackshark v2 hyperspeed dongle "usb device not recognized"

CadmiumYellowOPALbiz666

After a while my headphones dongle stopped working. The windows is informing that “usb device not recognized”. I don’t use USB hub. I can’t pair them. When it was still working I have updated firmware, now i can’t go through that process. I have reinstalled Synapse - this also didn’t worked. Is the dongle broken, or there is something wrong with the system?

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    2 Replies

    FiszPL
    Vanguard
    Forum|alt.badge.img+1
    • FiszPL
    • VANGUARD
    • 7183 replies
    • March 31, 2025

    Most probably dongle broken, but I’d test in other USB port or even different PC.

    CadmiumYellowOPALbiz666
    1 person likes this
    • CadmiumYellowOPALbiz666
      CadmiumYellowOPALbiz666
    Razer.ScarletRouge

    Hi CadmiumYellowOPALbiz666,

     

    I understand you're experiencing connectivity problems with your dongle. Have you tried the Razer Headset Pairing Utility? If not, please click this link. Also, please try connecting your dongle to a different USB port, avoiding any USB hubs. If the issue still persists, please send me a private message along with your device's serial number.
     

    Please let me know how the troubleshooting works. Thanks!

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