After a while my headphones dongle stopped working. The windows is informing that “usb device not recognized”. I don’t use USB hub. I can’t pair them. When it was still working I have updated firmware, now i can’t go through that process. I have reinstalled Synapse - this also didn’t worked. Is the dongle broken, or there is something wrong with the system?
Question
Blackshark v2 hyperspeed dongle "usb device not recognized"
This topic has been closed for replies.
+1Most probably dongle broken, but I’d test in other USB port or even different PC.
- Razer Support
Hi CadmiumYellowOPALbiz666,
I understand you're experiencing connectivity problems with your dongle. Have you tried the Razer Headset Pairing Utility? If not, please click this link. Also, please try connecting your dongle to a different USB port, avoiding any USB hubs. If the issue still persists, please send me a private message along with your device's serial number.
Please let me know how the troubleshooting works. Thanks!
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.