BlackShark V2 Pro 2023 Multiple Problems... | Razer Insider
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BlackShark V2 Pro 2023 Multiple Problems...

  • 1 July 2023
  • 5 replies
  • 2240 views

Bought the headset only few months back, and here are some problems that i have encountered and still unable to resolve them yet. (Using latest firmware and newest synapse version).

  • Static/crackling sound when there is no audio playing (sometimes it does not produce static but most of the time it is). It does not really noticeable, however sometimes it suddenly rams up the static sound for a second the moment i stop playing audio.
  • The headset will not turn off if inactivity, i set the timer at 15 minutes in Synapse but it still on after 15 minutes mark and only turn off when either i manually turn it off or turn off the computer.
  • When i adjust the volume dial on the headset, there are some delays (the effect of changing the sound volume takes a few second). When i set the volume to 0 and change it back to normal, the headset unable to produce any sound, unless i restart the computer.
  • The microphone of the headset stopped working in certain games (At this point i only have discovered Tom Clancy Breakpoint and Wildlands that causing this). The moment i launch these games the microphone immediately stopped working, and the only way to make it work again is to restart the computer. I have tried other headsets and they all work as expected except this one.

These are all problems that i am currently experiencing, this is very frustrating and disappointing especially when this headset cost me around 349 AUD….


5 Replies

Userlevel 7

Bought the headset only few months back, and here are some problems that i have encountered and still unable to resolve them yet. (Using latest firmware and newest synapse version).

  • Static/crackling sound when there is no audio playing (sometimes it does not produce static but most of the time it is). It does not really noticeable, however sometimes it suddenly rams up the static sound for a second the moment i stop playing audio.
  • The headset will not turn off if inactivity, i set the timer at 15 minutes in Synapse but it still on after 15 minutes mark and only turn off when either i manually turn it off or turn off the computer.
  • When i adjust the volume dial on the headset, there are some delays (the effect of changing the sound volume takes a few second). When i set the volume to 0 and change it back to normal, the headset unable to produce any sound, unless i restart the computer.
  • The microphone of the headset stopped working in certain games (At this point i only have discovered Tom Clancy Breakpoint and Wildlands that causing this). The moment i launch these games the microphone immediately stopped working, and the only way to make it work again is to restart the computer. I have tried other headsets and they all work as expected except this one.

These are all problems that i am currently experiencing, this is very frustrating and disappointing especially when this headset cost me around 349 AUD….

Hey there! I saw your other thread. Have you submitted a case to our Support Team? If you haven’t, please continue messaging me in your initiated PM. Thanks for your cooperation.

I’m having the same issue with the microphone, I’m using it for Microsoft Teams, and suddenly the microphone is not appearing as an input device, please fix this bug.

I have some of the issues related here with the same product, please Razer, do something, it is a quite expensive headset.

I just got mine, ordered from black friday. It cost 200 €uros.

Product was DOA, couldn’t charge it or it did not turn on….. How can this quality be so bad?

 

Was there any resolution found for this issue? I bought the Blackshark V2 Pro (2023) a month or so ago and tried to play Wildlands with a friend while on a Discord call, as soon as I entered the game all mic input was cut out.

Had to unplug the dongle and then plug it back in after closing the game in order to get the mic to work again. I had gone over all the usual troubleshooting options too (windows default sound settings, enabling/ disabling Discord overlay/ checking other bits like that). Nothing really did anything to fix this as the second I started the game, even Synapse stopped detecting any mic input (yes, I did check that I was unmuted).

Checked other games and that was all working perfectly fine, seems it’s just Wildlands (and possible Breakpoint too, but I have yet to touch it). Would love a fix for this if it exists, friend and I really enjoy playing the game. Thanks

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