Blackshark v2 pro low mic

Question

Hi,I've recently started using the microphone on my Blackshark V2 Pro, and several times my friends on Discord told me they couldn't hear me and had to set my volume to 200%.I checked Razer Synapse 4 and my mic volume is set to 100%. I'm using the dongle plugged into the motherboard via a USB 3.2 port.Are there any solutions? Please help.

Razer.Aero · Answer

HiDeesty_,I understand you're experiencing low microphone volume with your BlackShark V2 Pro. Is the microphone functioning properly in applications other than Discord? When did you first notice this issue? Have there been any recent system or software updates that might have contributed to the problem? To help isolate the issue, please follow the troubleshooting steps in this link. Additionally, check your Discord settings by navigating to "User Settings" and clicking on "Voice & Video." Make sure the input volume slider is set to maximum and test the microphone in Discord to see if there's any improvement. I hope this helps.If you need further assistance, feel free to PMme with your device's serial number so I can explore other solutions. Thanks!*Thread locked to curb conversation to PM.

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