Hello. I bought blackshark v2 pro headphones today and there was a problem with the mute button. After muting the microphone, when I try to turn it on, the microphone doesn't work, I have to turn the headphones off and on again and then the microphone works.
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Hi there,
Have you tried reinstalling your headset drivers? You can also update its firmware. If that didn’t do the trick, then drop me a PM along with your Razer BlackShark V2 Pro’s serial number so I can validate it in our database and look for other workarounds that we can attempt.
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