Blackshark v2 pro not producing sound or taking input | Razer Insider
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Hello everyone!



First time poster here and long time lover of razer products.



I just got a new Blackshark v2 pro and have been trying to get it running on my system to no avail.



I upgraded the firmware, uninstalled drivers, reinstalled drivers, uninstalled synapse, reinstalled synapse. All of this to no avail. I did try to plug it into my laptop via 3.5mm to see if I could get sound out of there and it did the same thing



Has anyone had any issues like this or do I perhaps have a faulty headset?



Thanks!
If there is no audio and mic input on both wired and wireless mode, then there is a good chance that you received a faulty headset. With that said, please send me the serial number and a short clip of you testing the device so we can try to troubleshoot. Let's go from there.



*Thread locked to curb the conversation to PMs.
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