blackshark v2 usb soundcard distortion/cutting | Razer Insider
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Question

blackshark v2 usb soundcard distortion/cutting

  • April 8, 2026
  • 1 reply
  • 16 views
E

my blackshark v2 has had a problem where when i use the soundcard my audio will randomly cut for a split second, and eventually my audio will become horribly distorted. i have no issues using it without the soundcard on my phone, ipad, and xbox, and i have tried multiple usb ports on my desktop tower. i have also tried updating drivers, and even changing which version of Razer Synapse i have installed.

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • April 9, 2026

Hi E-0727,

Let me assist you with your concern. When the audio cuts out or becomes distorted, how long have you been using the headset in that session? Does it happen right away, or only after a while? Are you plugging the sound card directly into a USB port on your PC, or are you using a USB hub? If possible, try a USB port on the back of the motherboard to rule out power/connection issues. Since our headset works fine without the sound card on your phone, iPad, and Xbox, this will help us see if the issue is specific to your current PC or to the sound card itself.  In the meantime, please try troubleshooting steps laid out below:

  1. Close or disable Razer Synapse and test the headset with the sound card and see if the cutting/distortion still happens.

  2. Uninstall headset drivers.

    a. Press Windows key + S on the keyboard to open the Search bar.
    b. Type in “Device Manager” and hit enter.
    c. Go to “Audio inputs and outputs”.
    d. Right-click on the Razer headset and select “Uninstall device”.
    e. Restart the computer to completely uninstall the drivers. The drivers are automatically installed on the computer after a restart.

  3. Check for wireless/USB interference (if applicable):
    • Make sure there aren’t a lot of other USB devices or wireless dongles plugged in right next to the sound card.
    •Try moving the sound card to a different USB port away from them.

If the same if persists, Please send me a PM with your headset’s serial number so I can check for other workarounds. Have a great day!

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