blackshark v2 x constant glitching and cuttting out | Razer Insider
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blackshark v2 x constant glitching and cuttting out

  • May 18, 2025
  • 1 reply
  • 33 views

I brought this headset two months ago and since have noticed a constant static noise. It’s not just a background noise but fully overpowering all the audio in the headset. It also outputs itself from my microphone, meaning everyone in game can hear the static, even if my microphone is toggled off. The only minor fix I’ve found is to unplug the headset from my controller and plug it back in; which only provides a temporary fix as it happens again within 20 minutes. Any tips on how to fix this? Ideally I want to return the product and get a replacement, but the support chat is not working and there’s no alternative (phone number, email etc.)

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1 Reply

Razer.ScarletRouge

Hey there, ​@classicFallowplane322!
 

I understand you're having issues with your Razer Blackshark V2 X. No worries, let me help you! Please try these troubleshooting steps on this link to help resolve the issue: How to troubleshoot a headset that has static, buzzing, or crackling sound
 

If the issue persists after performing the troubleshooting steps, please send me a PM along with your device's serial number and proof of purchase for possible warranty claims. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link's sharing settings are set to "Anyone with the link can view." Alternatively, I can create a case on your behalf. Please let me know how the troubleshooting steps work, and we will proceed accordingly. Thank you!



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