blackshark v2 x microphone not working.

i recently bought the razer power up bundle v2 which includes the blackshark v2 x. and no matter what i do the microphone on the headset will not work. i've tried using the individual jack, the front and back jack panels, and i've looked up everything i can to find a solution and it still will not work. my computer won't even recognise it as a headset. and razer synapse won't recognise that it's plugged in. my pc will recognise that there is a microphone connected, but still no input whatsoever. i really have no idea what to do at this point, and i can't contact razer support myself because it's impossible. i feel it has something to do with the splitter cable design and the jack ports. i'm worried i may have just wasted my money on this, especially after how excited i was to recieve it.