Hi,I’m experiencing an audio issue with my Razer BlackShark V3 Pro after updating the headset firmware using Firmware Updater v1.4.0_r1.Previously, both “Razer BlackShark V3 Pro - Game” and “Razer BlackShark V3 Pro - Chat” outputs were working correctly. After the firmware update, the Chat output still works, but the Game output no longer produces any audio.Troubleshooting performed:Confirmed the “Game” output is visible and enabled in Windows. Set “Razer BlackShark V3 Pro - Game” as the active/default output. Checked Windows volume and device levels. Restarted the headset and reconnected the wireless dongle. Restarted Razer Synapse. Tested the Game endpoint directly through Windows Sound Control Panel (mmsys.cpl).Current behaviour:“Razer BlackShark V3 Pro - Chat” works normally. “Razer BlackShark V3 Pro - Game” produces no audio. The issue appears to have started immediately after installing firmware v1.4.0_r1.Could you please confirm whether this is a known issue with firmware v1.4.0_r1 and advise whether there is a supported firmware rollback, recovery procedure, or driver/endpoint reset available?Please let me know if you require logs, Synapse diagnostics, firmware information, or screenshots from Device Manager / Windows Sound settings.

Question

BlackShark V3 Pro – Game Audio Output Not Working After Firmware v1.4.0_r1 Update

Forum|Forum|3 days ago
September 6, 2026
8 replies
94 views

leetDaffodilstory748
Insider Mini

Hi,

I’m experiencing an audio issue with my Razer BlackShark V3 Pro after updating the headset firmware using Firmware Updater v1.4.0_r1.

Previously, both “Razer BlackShark V3 Pro - Game” and “Razer BlackShark V3 Pro - Chat” outputs were working correctly. After the firmware update, the Chat output still works, but the Game output no longer produces any audio.

Troubleshooting performed:

Confirmed the “Game” output is visible and enabled in Windows.
Set “Razer BlackShark V3 Pro - Game” as the active/default output.
Checked Windows volume and device levels.
Restarted the headset and reconnected the wireless dongle.
Restarted Razer Synapse.
Tested the Game endpoint directly through Windows Sound Control Panel (mmsys.cpl).

Current behaviour:

“Razer BlackShark V3 Pro - Chat” works normally.
“Razer BlackShark V3 Pro - Game” produces no audio.
The issue appears to have started immediately after installing firmware v1.4.0_r1.

Could you please confirm whether this is a known issue with firmware v1.4.0_r1 and advise whether there is a supported firmware rollback, recovery procedure, or driver/endpoint reset available?

Please let me know if you require logs, Synapse diagnostics, firmware information, or screenshots from Device Manager / Windows Sound settings.

NELiXERY1738
Insider
Forum|Forum|3 days ago
September 6, 2026

Razer Support won’t be able to confirm something like that in the public forum but if you report the troubleshooting and persistent error in a support ticket i.e. specific firmware updated, issue, they may be able to assist there. Good luck.

Bleeding green since 2014

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geoCeriseTIGERSEYE784
Insider Mini
Forum|Forum|1 day ago
September 7, 2026

Hi, I’m having the exact same problem after updating my BlackShark V3 Pro to v1.4.0_r1. Chat audio still works fine but I get absolutely no sound through the Game output. I’ve tried restarting everything, reconnecting the dongle, different USB ports, restarting Synapse and testing the Game device directly in Windows, but nothing worked. Did you manage to find a fix for this or figure out what was causing it? I’d really appreciate it if you could share what you did.

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leetDaffodilstory748
Author
Insider Mini
Forum|Forum|22 hours ago
September 8, 2026

Hi there,

Nope, I still couldn’t find a fix :(, it’s really annoying! I I tried everything that you’ve listed as well, nothing worked.

Hope we get clarity on this soon