BlackShark V3 Pro – Game Audio Output Not Working After Firmware v1.4.0_r1 Update | Razer Insider
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BlackShark V3 Pro – Game Audio Output Not Working After Firmware v1.4.0_r1 Update

  • September 6, 2026
  • 16 replies
  • 179 views
leetDaffodilstory748

Hi,

I’m experiencing an audio issue with my Razer BlackShark V3 Pro after updating the headset firmware using Firmware Updater v1.4.0_r1.

Previously, both “Razer BlackShark V3 Pro - Game” and “Razer BlackShark V3 Pro - Chat” outputs were working correctly. After the firmware update, the Chat output still works, but the Game output no longer produces any audio.

Troubleshooting performed:

  • Confirmed the “Game” output is visible and enabled in Windows.
  • Set “Razer BlackShark V3 Pro - Game” as the active/default output.
  • Checked Windows volume and device levels.
  • Restarted the headset and reconnected the wireless dongle.
  • Restarted Razer Synapse.
  • Tested the Game endpoint directly through Windows Sound Control Panel (mmsys.cpl).

Current behaviour:

  • “Razer BlackShark V3 Pro - Chat” works normally.
  • “Razer BlackShark V3 Pro - Game” produces no audio.
  • The issue appears to have started immediately after installing firmware v1.4.0_r1.

Could you please confirm whether this is a known issue with firmware v1.4.0_r1 and advise whether there is a supported firmware rollback, recovery procedure, or driver/endpoint reset available?

Please let me know if you require logs, Synapse diagnostics, firmware information, or screenshots from Device Manager / Windows Sound settings.

    16 Replies

    NELiXERY1738
    • NELiXERY1738
    • Insider
    • September 6, 2026

    Razer Support won’t be able to confirm something like that in the public forum but if you report the troubleshooting and persistent error in a support ticket i.e. specific firmware updated, issue, they may be able to assist there. Good luck.

    Bleeding green since 2014
      geoCeriseTIGERSEYE784

      Hi, I’m having the exact same problem after updating my BlackShark V3 Pro to v1.4.0_r1. Chat audio still works fine but I get absolutely no sound through the Game output. I’ve tried restarting everything, reconnecting the dongle, different USB ports, restarting Synapse and testing the Game device directly in Windows, but nothing worked. Did you manage to find a fix for this or figure out what was causing it? I’d really appreciate it if you could share what you did.

        leetDaffodilstory748

        Hi there,

        Nope, I still couldn’t find a fix :(, it’s really annoying! I I tried everything that you’ve listed as well, nothing worked.

        Hope we get clarity on this soon

         

          • ETHAN1020
          • Insider Mini
          • September 8, 2026

          same issue here !!!! jesus christ !!!

            lerxster
            • lerxster
            • Insider Mini
            • September 8, 2026

            This has just happened to my Blackshark v3 headset too…

             

            No audio through the Game output but audio only through Chat… 

             

            Hopefully it’s a firmware update

              • Moosee
              • Insider Mini
              • September 9, 2026

              Hello, I am also having the same issue, I updated my firmware last night!

                • Priz821
                • Insider Mini
                • September 9, 2026

                This has happened to my headset aswell, My headset is 

                Razer BlackShark V3 for Xbox | RZ04-054102. Only chat works. 

                • ETHAN1020
                • Insider Mini
                • September 9, 2026

                Razer please help us on this

                same problem here.
                RazerBlackSharkV3Pro_05760577_FirmwareUpdater_v1.4.4_r1.exe has bug and game output isnt working anymore

                • Anis82
                • Insider Mini
                • September 9, 2026

                Hi you all. I also have the same issue. Mine just happened today. I was playing with good sounds via “game”, hit pause and went to shower. After i got back, no sound. Been working fine for a while after firmware update, so could this be some synapse thing etc? Hope this get s fixed soon. Have to play via “chat” in the meanwhile.

                wannabe_____
                • wannabe_____
                • Insider Mini
                • September 9, 2026

                I found a fix for this post 1.4.4 firmware update.  Go to Synapse, Blackshark V3 Pro, ? Icon, Factory Reset section, Click Reset.  Sound restored on Game after doing this.

                  lerxster
                  • lerxster
                  • Insider Mini
                  • September 9, 2026

                  I found a fix for this post 1.4.4 firmware update.  Go to Synapse, Blackshark V3 Pro, ? Icon, Factory Reset section, Click Reset.  Sound restored on Game after doing this.

                  Yes this worked for me too… I noticed that the profiles I created were silent, so I deleted them… Thanks!

                  • Priz821
                  • Insider Mini
                  • September 10, 2026

                  I found a fix for this post 1.4.4 firmware update.  Go to Synapse, Blackshark V3 Pro, ? Icon, Factory Reset section, Click Reset.  Sound restored on Game after doing this.

                  Thank you wannabe, this worked.

                  rltomiozzo
                  • rltomiozzo
                  • Insider Mini
                  • September 10, 2026

                  I found a fix for this post 1.4.4 firmware update.  Go to Synapse, Blackshark V3 Pro, ? Icon, Factory Reset section, Click Reset.  Sound restored on Game after doing this.

                  That worked for me too. Thanks!

                  I found a fix for this post 1.4.4 firmware update.  Go to Synapse, Blackshark V3 Pro, ? Icon, Factory Reset section, Click Reset.  Sound restored on Game after doing this.

                  it worked, thx

                  • ETHAN1020
                  • Insider Mini
                  • September 10, 2026

                  I found a fix for this post 1.4.4 firmware update.  Go to Synapse, Blackshark V3 Pro, ? Icon, Factory Reset section, Click Reset.  Sound restored on Game after doing this.

                   

                  OMG ! it worked ! thanks !!!!!!

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