BlackShark V3 Pro – Game Audio Output Not Working After Firmware v1.4.0_r1 Update | Razer Insider
Skip to main content
Question

BlackShark V3 Pro – Game Audio Output Not Working After Firmware v1.4.0_r1 Update

  • September 6, 2026
  • 23 replies
  • 246 views
leetDaffodilstory748

Hi,

I’m experiencing an audio issue with my Razer BlackShark V3 Pro after updating the headset firmware using Firmware Updater v1.4.0_r1.

Previously, both “Razer BlackShark V3 Pro - Game” and “Razer BlackShark V3 Pro - Chat” outputs were working correctly. After the firmware update, the Chat output still works, but the Game output no longer produces any audio.

Troubleshooting performed:

  • Confirmed the “Game” output is visible and enabled in Windows.
  • Set “Razer BlackShark V3 Pro - Game” as the active/default output.
  • Checked Windows volume and device levels.
  • Restarted the headset and reconnected the wireless dongle.
  • Restarted Razer Synapse.
  • Tested the Game endpoint directly through Windows Sound Control Panel (mmsys.cpl).

Current behaviour:

  • “Razer BlackShark V3 Pro - Chat” works normally.
  • “Razer BlackShark V3 Pro - Game” produces no audio.
  • The issue appears to have started immediately after installing firmware v1.4.0_r1.

Could you please confirm whether this is a known issue with firmware v1.4.0_r1 and advise whether there is a supported firmware rollback, recovery procedure, or driver/endpoint reset available?

Please let me know if you require logs, Synapse diagnostics, firmware information, or screenshots from Device Manager / Windows Sound settings.

    23 Replies

    NELiXERY1738
    • NELiXERY1738
    • Insider
    • September 6, 2026

    Razer Support won’t be able to confirm something like that in the public forum but if you report the troubleshooting and persistent error in a support ticket i.e. specific firmware updated, issue, they may be able to assist there. Good luck.

    Bleeding green since 2014
      geoCeriseTIGERSEYE784

      Hi, I’m having the exact same problem after updating my BlackShark V3 Pro to v1.4.0_r1. Chat audio still works fine but I get absolutely no sound through the Game output. I’ve tried restarting everything, reconnecting the dongle, different USB ports, restarting Synapse and testing the Game device directly in Windows, but nothing worked. Did you manage to find a fix for this or figure out what was causing it? I’d really appreciate it if you could share what you did.

        leetDaffodilstory748

        Hi there,

        Nope, I still couldn’t find a fix :(, it’s really annoying! I I tried everything that you’ve listed as well, nothing worked.

        Hope we get clarity on this soon

         

          • ETHAN1020
          • Insider Mini
          • September 8, 2026

          same issue here !!!! jesus christ !!!

            lerxster
            • lerxster
            • Insider Mini
            • September 8, 2026

            This has just happened to my Blackshark v3 headset too…

             

            No audio through the Game output but audio only through Chat… 

             

            Hopefully it’s a firmware update

              Moosee
              • Moosee
              • Insider Mini
              • September 9, 2026

              Hello, I am also having the same issue, I updated my firmware last night!

                • Priz821
                • Insider Mini
                • September 9, 2026

                This has happened to my headset aswell, My headset is 

                Razer BlackShark V3 for Xbox | RZ04-054102. Only chat works. 

                • ETHAN1020
                • Insider Mini
                • September 9, 2026

                Razer please help us on this

                same problem here.
                RazerBlackSharkV3Pro_05760577_FirmwareUpdater_v1.4.4_r1.exe has bug and game output isnt working anymore

                • Anis82
                • Insider Mini
                • September 9, 2026

                Hi you all. I also have the same issue. Mine just happened today. I was playing with good sounds via “game”, hit pause and went to shower. After i got back, no sound. Been working fine for a while after firmware update, so could this be some synapse thing etc? Hope this get s fixed soon. Have to play via “chat” in the meanwhile.

                wannabe_____
                • wannabe_____
                • Insider Mini
                • September 9, 2026

                I found a fix for this post 1.4.4 firmware update.  Go to Synapse, Blackshark V3 Pro, ? Icon, Factory Reset section, Click Reset.  Sound restored on Game after doing this.

                  lerxster
                  • lerxster
                  • Insider Mini
                  • September 9, 2026

                  I found a fix for this post 1.4.4 firmware update.  Go to Synapse, Blackshark V3 Pro, ? Icon, Factory Reset section, Click Reset.  Sound restored on Game after doing this.

                  Yes this worked for me too… I noticed that the profiles I created were silent, so I deleted them… Thanks!

                    • Priz821
                    • Insider Mini
                    • September 10, 2026

                    I found a fix for this post 1.4.4 firmware update.  Go to Synapse, Blackshark V3 Pro, ? Icon, Factory Reset section, Click Reset.  Sound restored on Game after doing this.

                    Thank you wannabe, this worked.

                      rltomiozzo
                      • rltomiozzo
                      • Insider Mini
                      • September 10, 2026

                      I found a fix for this post 1.4.4 firmware update.  Go to Synapse, Blackshark V3 Pro, ? Icon, Factory Reset section, Click Reset.  Sound restored on Game after doing this.

                      That worked for me too. Thanks!

                        I found a fix for this post 1.4.4 firmware update.  Go to Synapse, Blackshark V3 Pro, ? Icon, Factory Reset section, Click Reset.  Sound restored on Game after doing this.

                        it worked, thx

                          • ETHAN1020
                          • Insider Mini
                          • September 10, 2026

                          I found a fix for this post 1.4.4 firmware update.  Go to Synapse, Blackshark V3 Pro, ? Icon, Factory Reset section, Click Reset.  Sound restored on Game after doing this.

                           

                          OMG ! it worked ! thanks !!!!!!

                            leetDaffodilstory748

                            I found a fix for this post 1.4.4 firmware update.  Go to Synapse, Blackshark V3 Pro, ? Icon, Factory Reset section, Click Reset.  Sound restored on Game after doing this.

                            Legend! That worked!! Thanks mate

                              autoCORALWineDregs629

                              I found a fix for this post 1.4.4 firmware update.  Go to Synapse, Blackshark V3 Pro, ? Icon, Factory Reset section, Click Reset.  Sound restored on Game after doing this.

                              🙏 thank you kind sir for finding this out, i was getting worried haha also i hope this is a permanent fix but it will do for now! 

                                • Anis82
                                • Insider Mini
                                • September 10, 2026

                                Seems that this reset thingy works, but for me the issue comes back, IF headset shuts it self off (if set to shut off in sertain time, 15min etc). Better turn that feature off until this gets really fixed. Thanks wannabe for this solution!

                                  • Anis82
                                  • Insider Mini
                                  • September 10, 2026

                                  Also: I found taht my Synapse had 2 different profiles saved for my headset. Not knowing that I’ve done any. BUT, when I got this problem again today, I (by accident) found those two profiles. When i changed between those profiles, one worked and the other worked only on chat-output...dunno if this has something to do with factory reset, that i made yesterday. Just to let you know. 

                                  UltraRedbizPEARL486

                                  I’m experiencing the exact same issue. After updating to the latest firmware, the “Game” audio output completely stopped working, while the “Chat” output still works normally.

                                  I’ve tried adjusting all the settings, but I still can’t get the Game audio back. This is extremely frustrating, especially since everything was working perfectly before the firmware update.

                                  wannabe_____
                                  • wannabe_____
                                  • Insider Mini
                                  • September 11, 2026

                                  I’m experiencing the exact same issue. After updating to the latest firmware, the “Game” audio output completely stopped working, while the “Chat” output still works normally.

                                  I’ve tried adjusting all the settings, but I still can’t get the Game audio back. This is extremely frustrating, especially since everything was working perfectly before the firmware update.

                                  Use the steps I posted above and it will restore sound on Game.

                                  • Priz821
                                  • Insider Mini
                                  • September 12, 2026

                                  Seems that this reset thingy works, but for me the issue comes back, IF headset shuts it self off (if set to shut off in sertain time, 15min etc). Better turn that feature off until this gets really fixed. Thanks wannabe for this solution!

                                  Yes unfortunately after i did the reset it worked but comes back after a while, like a restart of the computer or if i switch output devices This is an issue that synapse will have to address at some point through an update. at the moment the only thing that keeps it on is if i put the output to chat, so i have both output and input set to chat and i can hear audio again but i am not sure yet if that causes any issues with the mic.

                                  CookiesAccessibility statement