Blackwidow Chroma V2 Chroma Lighting Issue/ Kraken 7.1 V2 Issue | Razer Insider

Blackwidow Chroma V2 Chroma Lighting Issue/ Kraken 7.1 V2 Issue

  • 23 January 2019
  • 3 replies
  • 5 views

I've had my Razer Blackwidow Chroma V2 and my Kraken 7.1 V2 for just over a year now. within the last week i have had endless issues with them. Today my Blackwidow Chroma V2 is lighting up with every profile other than the custom one. I have no idea why it is doing this either. Everything works perfectly on the keyboard, macros, typing, everything. But when i go to a custom profile in the chroma configurator, all lights on the keyboard shut off.

For my headset, over the last week it has been not working on and off. It will uninstall it's drivers and change to Conexant USB Audio. After I get that fixed, the 7.1 will not work whatsoever, no sliders in synapse 2.0 work for the headset. I have messed with the EQ sliders and even stuff like bass boost. It makes absolutely no difference at all. I have spent over 4 hours today on these issues and cannot seem to fix them.

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3 Replies

Userlevel 6
Hi there! Let me help you out. Let's start with your Blackwidow Chroma V2. Have you tried to use a different Synapse account to see if the same issue persists? As for the Kraken, please try to plug it into a different PC to see what it is recognized as. Let me know how it goes.,
Razer.RedPanda
Hi there! Let me help you out. Let's start with your Blackwidow Chroma V2. Have you tried to use a different Synapse account to see if the same issue persists? As for the Kraken, please try to plug it into a different PC to see what it is recognized as. Let me know how it goes.,


I have not tried it on a different account, if I did, would all of my previous settings reset? As for the headset, I have fixed it after looking for hours on the internet, it would still come up as the same thing on a different computer.
Userlevel 6
Thanks for the reply. I wanted you to try using another account to isolate the issue. Let me know how it goes.