Blackwidow Elite mute button not turning red when pressed

I have a Razer Huntsman Elite, and as of the most recent Synapse update that I installed two days ago, I have exactly the same issue. I can still change all the effects, colours, create custom lighting combinations etc. All other functionality seems unaffected, but the multimedia volume control/mute button now just follows the rest of the keyboard(which for me is static purple) and no longer turns red when muted. It's not the end of the world obviously, but it is very annoying as I have cause to frequently toggle the mute for my sound on and off throughout the day and this visual indicator was immensely useful especially for when something is running full screen and I cannot see the system tray indicator at that moment in time. I have also tried restarting, reinstalling synapse and wasted far too much time messing with lighting effects to both test and attempt to fix this.

I'm having the exact same problem. Seemed to start after the latest update. Hopefully it's just a bug that they fix quickly.

I have the same issue on my blackwidow elit keyboard... If i unnistall the keyboard and intstall again, it start's to work, but, if i reboot my machine, back to the problem again...

Hey everyone! Thanks for creating this thread. Allow me to help. Please repair your Razer Synapse 3.0 by performing the steps on this link and see if it helps. Should the issue persists, please send me the following: a. Screenshot of System Information (Hit Windows+R to open the Run box. Type “msinfo32” into the “Open” field, and then hit Enter.) b. Screenshot of Windows version (Hit Windows + R. Open the Run box with then type winver) c. Synapse 3.0 logs. Save the files via Google Drive or any online drive account, then paste the link in your PM. Let's continue from there.

hi there, already sent you the link for what you've asked...

I have a Razer Blackwidow V3 and I'm having the same problem as well. It started happening ever since the last update. I'm glad I'm not the only one with this issue.

Hey everyone! Our Support Team and devs are notified regarding this behavior. Please send me a PM or submit a case by clicking this link. Thanks for the heads up, PM1948H13003097! Please check your inbox.

Hi there, already checked and answered to you... Thanks...

PM1948H13003097
Hi there, already checked and answered to you... Thanks...

Thanks! I'll check it right away.

Hey @Razer.Speedcr0ss , op here. I've got a case opened already as well. I'll send you a PM because it's becoming quite circular.

greatMardiGras108
Hey @Razer.Speedcr0ss , op here. I've got a case opened already as well. I'll send you a PM because it's becoming quite circular.

Thanks mate! I've replied to your PM. I'll wait for your follow-up.

The latest updated that I received yesterday appears to have resolved the Mute button issue. Install the latest update and see if that works for you too.

I've already sent the keyboard to Razer, they asked me to... Thank you anyway...

VirtualMirage
The latest updated that I received yesterday appears to have resolved the Mute button issue. Install the latest update and see if that works for you too.

Thanks for confirming! Feel free to update this thread after monitoring your keyboard/software's behavior after the update. Hi Green_Eyes_Demon. Thanks for sending your keyboard. The team wants the device to undergo an investigation so they can use the data to create an official fix.

Hi there Razer.speedcr0ss, You're welcome... Looking forward to receive the new keyboard, i use it for work, and i nevar thought that would be so dificult to work in another one... Once again, i love that keyboard...

Green_Eyes_Demon
Hi there Razer.speedcr0ss, You're welcome... Looking forward to receive the new keyboard, i use it for work, and i nevar thought that would be so dificult to work in another one... Once again, i love that keyboard...

You're welcome! Don't hesitate to send me a message should you need additional assistance.