like many other people, I am having the same issue as them, with the multimedia volume dial. It acts radically and randomly. I see it exists on Blackwidow and Huntsman, possibly others too.
- When using it, the volume will jump up and down, no matter if I try and raise or lower the volume;
- Instead of adjusting the level by 2 points, it'll jump by anywhere from 2 to 20 points at a shot;
- The volume will sometimes just change by itself, when the keyboard isn't even remotely being touched;
- The volume will sometimes just change by itself, when the keyboard is touched by the mouse cable;
- Mute/Unmute works just fine and stop/play with previous/next work fine as well;
Purchased in July 2019.
The problem appeared around august of 2019 and hasn't dissapeared even once since.
New Windows installed in October 2019 (along with synapse etc.) - issue persists.
As of today, October 1st, 2020, the details are:
Windows 10 build: 1909, 18363.1016
Synapse 3 build: 3.5.907.90217
Where do I submit serial, product number?
How can this be fixed?