Blackwidow Ultimate 2014 key repeat/spamming | Razer Insider
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Blackwidow Ultimate 2014 key repeat/spamming

  • March 31, 2020
  • 6 replies
  • 81 views
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Recently, the following started happening on my 2014 Blackwidow Ultimate. Out of nowhere, arbitrary keys will start repeating. For example, it will start spamming 3333333333....or some other key.
  • Hitting any other key does not stop it
  • Logging off does not stop it (and makes it impossible to log back in)
  • It seems like it happens more often right when waking the computer (after it goes to sleep after 30 minutes). This makes it impossible to log in again.
  • If I quit Synapse the problem immediately goes away (but obviously, so do my macro's)
I have uninstalled synapse 2.0, re-installed, deleted my macros (ie. all of them)....nothing changes. Best guess: Something in a Windows 10 update is conflicting with the software? Anyone have any suggestions? There are lots of posts about similar issues, but I am sure this is not a hardware issue.
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    6 Replies

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    • fschmeck
    • Author
    • April 1, 2020
    To add to my own post.... Definitely can confirm it occurs when waking from sleep. Just occurred, and I received a run of 333333333... until i shut down synapse.
    J
    • joelwyc
    • April 8, 2020
    hi, my blackwidow ultimate is having exactly the same problem. Pls help!
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    • fschmeck
    • Author
    • April 9, 2020
    No solution yet, however I'm curious if our systems have anything in common. I also noticed that aside from the repeating keys, my lighting stopped turning off when I went into sleep mode (even though it was set to turn off), and the computer would constantly wake up as soon as it slept. I went into my device manager, and under "Universal Serial Bus Controllers" found 2 entries called "USB Root Hub". Double-clicked, then chose the "Power Management" tab. The box "Allow computer to turn off this device to save power" was not checked. When I check that, the computer does go to sleep and the power light does go off. Unfortunately, when it came back up the keyboard would light up but I couldn't type anything. Have to remove, then re-attach it. I feel like its getting closer, but would love someone from razer (or another user) to chime in here. Definitely a software problem.
    F
    • fschmeck
    • Author
    • April 10, 2020
    I have right now a setup that seems to be working, though only time will tell: - Uninstalled Razor Synapse 2.0 - Deleted the Blackwidow under "Keyboards", then rebooted. The keyboard gets detected again on reboot. - Re-installed Synapse 2.0 and rebooted - On reboot, I logged in and switched it to offline mode. I *do not* want it auto-updating - Downgraded the firmware using Razer_BlackWidow_Ultimate_(2013)_FirmwareUpdater_v2.05.03. I literally just googled that and found it. Synapse always wants to update, so it is imperative that you do not let it. I should really block this from the Windows firewall, though I wasn't able to. For reference my USB power settings are: - USB Root Hub Power Management is set to "Allow computer to turn off device" - Under "Mice" for some reason an entry always appears for the Blackwide. It has a power management setting "Allow this device to wake computer" which is NOT set. So far so good, after 1 day. I'm guessing Razer's firmware is the culprit, and am shocked that I don't get asked before it updates. Definitely something I will consider for my next keyboard, as all my Logitech stuff seems to be working fine without any issues.
    F
    • fschmeck
    • Author
    • April 11, 2020
    Forget the above...problem has reappeared.
    F
    • fschmeck
    • Author
    • April 16, 2020
    Ok, now problem has gone away. My computer even sleeps normally. In the hopes this helps someone:
    • In device manager, under keyboard, removed every entry
    • In device manager, under "Mice", removed every entry.
    • Uninstalled synapse and deleted
    • Rebooted.
    • Reinstalled Synapse 2.0
    • Downgraded to firmware 2.21 (Search for Razer_BlackWidow_Ultimate_(2013)_FirmwareUpdater_v2.05.03)
    • Turned off online updating
    • In Device Manager, USB Root Hub entries (I had 2 of them) have Power Management are set to "Allow computer to turn off device"
    • In control Panel/Hardware and Sound/Power Options - in my power plan selected "Change plan settings", then "Change advance plan settings
    • Under USB settings/USB selective suspend setting/"Plugged in" set to Disabled
    I think that's it. Honestly, this is a keyboard. Why is this even an issue?
    S
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