Today, while listening to music, the sound on my Blade Pro 17 (2019) suddenly stopped. The Realtek audio hardware appears to have ceased functioning for sound output.
Symptoms observed:
- No sound output from the speakers or headphones.
- Testing audio in Windows shows the equalizer bar moving, but no sound is produced.
- Audio through HDMI is working normally.
- The onboard Realtek microphone is still functional.
Troubleshooting steps taken:
- Reinstalled and updated the Realtek drivers.
- Ran Windows Update.
- Confirmed that the issue persists regardless of speaker or headphone use.
Despite these efforts, the issue remains unresolved. Based on the symptoms, it seems to be a hardware issue, though I am unsure how it occurred.
Could you provide guidance on further steps to confirm or resolve this issue?