Brand New Siren Mini already registered to another account that i don't know

So i have this siren mini i bought last July, 5 2023 and was thinking of binding it to my account but was not able because of a tight schedule and last Nov, 5 2023 I tried to bind it and was surprised to know that the BRAND NEW Siren Mini is Binded to an unknown account which is weird because i only had one account on razer so i tried to contact support but to no avail and until now i haven’t heard from them so i was hoping to reach razer support here and ask for help so that i can finally bind my microphone to my person account.