Brightness keeps on returning to default Value (33%) under Lighting Tab

barrenwizard
I'm on Synapse Version. 3.6.331.31613 Brightness keeps on returning to default Value (33%) under Lighting Tab This happens even from the previous updates since I've got my mouse (Razer Basilisk Ultimate) last year. I always set it to 5% for brightness on my mouse. I'm not sure when and how I could replicate it but it will reset its value from time to time. Any known bug issues for this?

Hi there! Thanks for initiating this thread. Have you tried resetting the Razer Basilisk Ultimate through the Razer Synapse settings? Also, please update the device's firmware and see if it helps. Allow me to report this to our Support Team Please send me the following: a. Screenshot of System Information (Hit Windows+R to open the Run box. Type “msinfo32” into the “Open” field, and then hit Enter.). b. Screenshot of Windows version (Hit Windows + R. Open the Run box with then type winver). c. Screenshot of Synapse version (Click the gear/cog icon at the top right. For Synapse 3.0, click “About”). d. Synapse 3.0 logs. Save the compressed files via Google Drive or any online drive account, then paste the link in your PM. Let's continue from there.

A. (*Omitted) B.(*Omitted) C. (*Omitted) D. PM You for the LOG.

barrenwizard
A. (*Omitted) B.(*Omitted) C. (*Omitted) D. PM You for the LOG.

Thanks for the follow-up! I removed the link since you've posted it in public for your security. By the way, I replied to your PM.