Broken Blade - no response from Razer since weeks(!)

Hi, My support experience with Razer is quickly turning into the worst customer support experience I have had in my life. Little background: Since 2013, I have bought 4(!) top-of-the line Razer Blade 14 laptops. Three(!) of those had technical issues that required support. While this is NOT a good ratio, support in the past was ... ok. Sort of painful to deal with and not very forthcoming but in the end, they helped me. About a month ago, my 2017 Razer Blade 14 stopped working out of the blue - it would not boot up anymore, being stuck before the Windows 10 boot sequence (sometimes showing "automatic repair initiated" (or similar) but then getting stuck forever. I contacted the Razer Support and after some back-and-forth, they promised me to escalate this to their "senior technical team" and I would get a response within 2 days. This was 3 weeks(!) ago. I'm now writing them daily but - nothing. Two days ago I started a support chat and they could see my case but told me that they would " I really do apologize but I do not have visibility with their process. All I can do now is to re-endorse your case." and promised a response within a day. Of course - nothing so far. Seriously, Razer - apart from (in my pretty substantial experience with your products) the quality issues with your laptop, it's really bad that you don't seem to operate a support system that would help loyal customers to get their expensive stuff fixed. I hope that I will finally get some useful response this way but I don't have my hopes up high. Next step would to reach out to the consumer protection agency to file a complaint (but that will not get my $2,000+ laptop fixed, either). REALLY disappointed customer