Hello, yes bro, I have the same problem. No idea how to fix it.

Hello. The problem has not been solved, but I know what the cause is, actually two causes. 

• The first is that the file named: "TBTFW.EXE" containing the firmware is detected as a Trojan for Windows, adding it to the exception unfortunately does not cause the update process.

• The second cause is a corrupted file: "Razer Update.EXE" after replacing it with another one for example from BIOS updater we will see such a message - attached photo. Unfortunately, I will not risk pressing UPDATE because it could start the procedure of flashing the BIOS of the laptop with the batch (firwmare from Thunderbolt 5)

I hope that I explained the problem to the Razer Support and they will quickly fix the error. On the other hand - how can you upload untested beforehand (whether you install at all) Firmware or BIOS?

Generally I will tell you: "I spent a lot of money and have only problems with this laptop. Technical support of this company - does not exist. After-warranty service - does not exist. Purchase of parts as you damage something - does not exist. Service in my European country - does not exist. This is the first and last time I bought a Razer product. I will be selling it and will probably buy a Dell XPS 17 UHD”

A new version has been released that also does not work. I am really impressed with the customer care.

have same Problem here and no Help :(

D

• Bade 18" 2024 - Razer Updater hangs when installing the setup

a new update from 17 July has been released. at least it opens, but the message appears on a Razer Blade 18 that the firmware is only for a Razer Blade 18 and is not compatible with my system.…