I wanted to share my recent experience and see if I could get a little more help with two of your products. I initially purchased a Blackwidow V4 Full-Size Keyboard, but the 'W' key began to malfunction by spamming and eventually stopped working. I went through the return process without issue and opted to buy a Blackwidow V4 Mini as a backup for my gaming needs.
Unfortunately, the new keyboard has started to exhibit similar issues, with keys spamming and cutting out intermittently. I have provided every receipt and video that Razer requested to support my case.
Now, I am left with two keyboards that do not function as they should. I reached out to support, hoping for a resolution, but was informed that I need to follow the usual steps. Given the abnormal circumstances, I kindly request that you expedite the replacement process by sending a working keyboard before I return the defective ones. This would greatly minimize downtime and hassle on my end. And all I get told is no we have to be fair to everyone. But I think is a non normal thing. I really do like razer products but really not liking the way I have been treated.