BUG: Cannot access Support Articles - Getting "401 Unauthorized" JSON response | Razer Insider
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BUG: Cannot access Support Articles - Getting "401 Unauthorized" JSON response

  • March 29, 2026
  • 4 replies
  • 110 views
xiaowu5933

Hi Razer Team,

I am trying to read a support article on the Razer Support website, but the URL is returning a raw JSON error instead of rendering the webpage content.

Here are the details:

I am currently logged into my Razer account, so this appears to be a backend authentication or routing issue with this specific endpoint. I have attached a screenshot of the error for your reference.

Could your web or support team look into this? Thank you!

    This topic has been closed for replies.

    4 Replies

    Noa_D
    • Noa_D
    • Insider Mini
    • March 29, 2026

    Lo mismo 

    dailyEerieBlackJADE103

    Same here. I cannot access the Support

    Razer.Aero
    Forum|alt.badge.img
    • Razer.AeroRazer Support
    • Razer Support
    • April 9, 2026

    Hi Razer Team,

    I am trying to read a support article on the Razer Support website, but the URL is returning a raw JSON error instead of rendering the webpage content.

    Here are the details:

    I am currently logged into my Razer account, so this appears to be a backend authentication or routing issue with this specific endpoint. I have attached a screenshot of the error for your reference.

    Could your web or support team look into this? Thank you!

    Hey xiaowu5933,

    Are you experiencing the same issue? Please try the steps below to isolate the issue:

    • Log out of your Razer account on all browser tabs.
    • Clear your browser’s cache and cookies
    • Log back in and try accessing https://mysupport.razer.com/ again.
    • Try a different browser or device
    • This helps us confirm if the issue is account‑specific or browser‑specific.
    • Check for VPN, proxy, or ad‑blockers
    • If you’re using a VPN, proxy, or certain extensions (like strict ad‑blockers), please temporarily disable them and test again.

    If the issue persists after trying the steps, feel free to PM me with browser version you’re using. All the best best! 

    “Thread locked to curb conversation to PM.

    Razer.Aero
    Forum|alt.badge.img
    • Razer.AeroRazer Support
    • Razer Support
    • April 9, 2026

    Lo mismo 

    Hey dailyEerieBlackJADE103,

    Please be informed that the Razer Insider doesn't have support for your preferred language. Please post your inquiry or concern in English across all boards. If you’re experiencing the same issue, please do the steps provided in this tread. thanks!

    “Thread locked to curb conversation to PM.

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