built-in keyboard backlight led problem | Razer Insider
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Hi,

I've got a Razer Blade Pro 17 rz09-03146N92 and I have been very pleased with the device.

I have set the built-in keyboard to a cyan (light blue) color. But a couple of weeks ago the key R started to change its color to a more yellow color. And now also key F4, 4, C and alt have lost their blue color. 

I have updated all drivers for OS (Windows 11) and for the HW. I have reset the backlight color within Razer Synaps but the problem remains. I think this is a HW issue with the keyboard leds.

 

Looking through the forum there is two more that have encountered this issue:

 

Regards

 

Found another with the similar problem: 

All I want to know is if there is a solution or if I have to live with this.


Hello aeroTartOrangeboard212,

Does the behavior happen while the Razer Synapse 3.0 is closed or disabled? If so, please PM me with the following information below so I can kickstart a case for you and forward this to our Razer Support team.

MSinfo logs.
Windows version.
Razer Synapse 3 logs.
Save the shareable files via any online drive account listed here. Also, fill in the following:

Full name: 
Email: 
Mobile/Phone 
Number: 
Country:
Laptop serial number:
Subscribed to Razer Care?: Yes/No