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If this is a razer.com purchase, please go to https://mysupport.razer.com/app/warranty-support, select Razer.com Orders, then click on Cancel My Order so you can get the Contact Support option right away where you can chat with our Order Support Team. Otherwise, you can contact our dedicated Razer Gold Support Team through this link: https://mysupport.razer.com/app/gold/ticket. Feel free to send me a PM should you need additional assistance.