Hello Razer Support,
I recently purchased a Razer mouse from a reseller. The product appears to be genuine, but when I tried to register it and check its warranty status, I discovered that the serial number is flagged as reported stolen, which was completely unexpected.
I bought the mouse in good faith and had no reason to believe there was any issue with it. Because of this status, I am unable to register the product or proceed with a support or warranty request.
I can provide proof of purchase from the reseller, photos of the product, the serial number, and any other information you may need to verify that I am the current owner.
Could you please review my case and let me know if there is any way to resolve this issue or determine why the serial number is marked as stolen? I would appreciate any assistance you can provide.
Thank you for your time and support.
