Can't access otp and backup codes | Razer Insider
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Question

Can't access otp and backup codes

  • March 19, 2025
  • 1 reply
  • 32 views
T

I’m not in the US right now, and I no longer use that US phone number. I also forgot the backup codes. I can’t access the account settings to change both the phone number and 2-FA auth because it asks for either an otp or backup codes. Please help.

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1 Reply

Razer.ScarletRouge

Hi teng18009912,

I understand you're locked out of your account because you can't access your OTP or backup codes. No worries, I can initiate a ticket for you and forward it to our relevant team for further assistance. To proceed, please share the following details through PM so I can kickstart your case:

Full Name:
Email Associated with Razer ID: 
Phone Number:
Country:

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