can't enter a cellphone number on RAZER GOLD

Hello. What is going on with Razer Gold? Is it only on my account that everything is messed up? Because, all my reload tries are failed, and when i try to complete my profile with my mobile number, it won't send me any text. I tried to go to chat with support for help, but the interface to click for that isn't there anymore. Why does nothing work? Thank you! Catherine